has anyone had experience buying from lazzari (http://www.lazzariweb.it/)? i've just had the most unpleasant experience with them and wish to share it with fellow SZ members to serve as a precaution before anyone else falls into similar unpleasantaries:
i recently ordered a pair of LUC j-pants from them. during the transaction correspondence, i had repeatedly clarified which exact model (since they had quite a few versions available) i wanted, over no less then 4-5 emails, which all included the specific lazzari model number of the pants.
i also requested for them to mark the package as 'gift' or 'personal item' and write a lower value, which matteo (the proprietor) flat out refused; which quite honestly surprised me since ALL other online retailers i've dealt with so far have been extremely cooperative about simple things like this and have caused zero problems. anyway, i respect it if a retailer has a principle not to do such things, but just wish they can be more polite and cooperative. such as, if they are not willing to label the package a certain way or lower a value, it would be appreciated if they can be a bit more flexible regarding shipping options - with lazzari, i asked if the item can be sent by normal shipping, or ems, but 'NO', they can only send by fed-ex.
so, the package arrived very quickly, only to be stuck in customs for the next 2 weeks! i had to find an export-import agent to help me get the package out from customs, and ended up paying an extra 35+% on the original price of the pants...
... so finally after almost 3 weeks i finally get the package, only to find that lazzari had sent me the WRONG pair of pants!!! i wrote them immediately but when i did not get any replies in the following days, i decided to file a dispute with paypal. only then did lazzari wrote back, admitting to the mistake. after a couple of back-and-forth emails, i ended up deciding to keep the wrong pair for fear of going through another round of troubles if i return them. after confirming this with lazzari, i thought the issue was over.
then, a week later, i get a message from paypal that lazzari had escalated the dispute to a claim... against me??!?! i had just written them to sort this out and am still waiting for their reply, but i think this is just plain old ridiculous and thought i should share my experience with y'all in case anyone's thinking of buying from them...
i recently ordered a pair of LUC j-pants from them. during the transaction correspondence, i had repeatedly clarified which exact model (since they had quite a few versions available) i wanted, over no less then 4-5 emails, which all included the specific lazzari model number of the pants.
i also requested for them to mark the package as 'gift' or 'personal item' and write a lower value, which matteo (the proprietor) flat out refused; which quite honestly surprised me since ALL other online retailers i've dealt with so far have been extremely cooperative about simple things like this and have caused zero problems. anyway, i respect it if a retailer has a principle not to do such things, but just wish they can be more polite and cooperative. such as, if they are not willing to label the package a certain way or lower a value, it would be appreciated if they can be a bit more flexible regarding shipping options - with lazzari, i asked if the item can be sent by normal shipping, or ems, but 'NO', they can only send by fed-ex.
so, the package arrived very quickly, only to be stuck in customs for the next 2 weeks! i had to find an export-import agent to help me get the package out from customs, and ended up paying an extra 35+% on the original price of the pants...
... so finally after almost 3 weeks i finally get the package, only to find that lazzari had sent me the WRONG pair of pants!!! i wrote them immediately but when i did not get any replies in the following days, i decided to file a dispute with paypal. only then did lazzari wrote back, admitting to the mistake. after a couple of back-and-forth emails, i ended up deciding to keep the wrong pair for fear of going through another round of troubles if i return them. after confirming this with lazzari, i thought the issue was over.
then, a week later, i get a message from paypal that lazzari had escalated the dispute to a claim... against me??!?! i had just written them to sort this out and am still waiting for their reply, but i think this is just plain old ridiculous and thought i should share my experience with y'all in case anyone's thinking of buying from them...
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